In these terms and conditions, the following definitions apply:
Cooling-off period: the period within which the consumer may exercise the right of withdrawal;
Consumer: the natural person who is not acting in the exercise of a profession or business and enters into a distance contract with the merchant;
Day: calendar day;
Long-term transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
Durable data carrier: any means that enables the consumer or merchant to store information addressed personally to them in a way that allows future consultation and unaltered reproduction of the stored information;
Right of withdrawal: the consumer’s ability to withdraw from the distance contract within the cooling-off period;
Merchant: the natural or legal person offering products and/or services to consumers at a distance;
Distance contract: a contract concluded within the framework of a system organized by the merchant for the remote sale of products and/or services, whereby exclusive use is made of one or more means of distance communication up to and including the moment the contract is concluded;
Means of distance communication: any tool that can be used to conclude a contract without the consumer and merchant meeting simultaneously in the same space;
Terms and Conditions: these Terms and Conditions of the merchant.
These terms and conditions apply to every offer by the merchant and to any distance contract and order concluded between the merchant and the consumer.
Before a distance contract is concluded, the text of these terms and conditions is made available to the consumer. If this is not reasonably possible, the merchant will indicate, before the distance contract is concluded, where the terms and conditions can be viewed and that they will be provided free of charge upon the consumer’s request.
If the distance contract is concluded electronically, the text of these terms and conditions may be provided electronically in such a way that the consumer can store them easily on a durable data carrier. If this is not reasonably possible, the merchant will indicate where the terms and conditions can be accessed electronically and that they will be provided electronically or otherwise upon request.
If specific product or service conditions also apply, the consumer may always invoke the most favorable applicable provision in case of conflicting conditions.
If any provision of these terms and conditions is found to be void or annulled, the remaining provisions remain in force. The void provision will be replaced by a valid one that approximates the intent of the original as closely as possible.
Situations not covered by these terms shall be assessed in accordance with the spirit of these terms and conditions.
Ambiguities regarding the interpretation of one or more provisions shall be interpreted in accordance with the spirit of these terms and conditions.
If an offer has a limited validity period or is subject to conditions, this will be clearly stated.
The offer is non-binding. The merchant is entitled to modify or adjust the offer.
The offer contains a complete and accurate description of the products and/or services offered. Descriptions are sufficiently detailed to enable proper consumer evaluation. If the merchant uses images, these are a truthful representation of the products and/or services. Obvious mistakes or errors do not bind the merchant.
All images, specifications, and information in the offer are indicative and cannot give rise to compensation or dissolution of the contract.
The merchant cannot guarantee that displayed colors fully correspond to actual product colors.
Each offer contains information that makes it clear to the consumer what rights and obligations are involved in accepting the offer, including but not limited to:
The contract is concluded when the consumer accepts the offer and complies with its conditions.
If the consumer accepts electronically, the merchant will confirm receipt of acceptance electronically. As long as this confirmation has not been issued, the consumer may dissolve the contract.
When the contract is concluded electronically, the merchant will take appropriate technical and organizational measures to secure data transmission and ensure a safe web environment. If electronic payment is possible, the merchant will apply adequate security measures.
The merchant may, within legal limits, verify whether the consumer can meet payment obligations and assess other factors relevant to responsibly entering into a distance contract. If the merchant has reasonable grounds not to enter into the contract, they may refuse an order or impose special conditions.
The merchant will provide the consumer with the following information in writing or on a durable medium:
In long-term transactions, the above applies only to the first delivery.
All contracts are subject to the condition of sufficient product availability.
The consumer may dissolve a product purchase within 14 days without providing reasons. The cooling-off period begins the day after receipt of the product.
During this period, the consumer must handle the product and packaging carefully, only unpacking or using it as necessary to assess it. If the consumer exercises withdrawal, the product must be returned with all accessories and, where reasonably possible, in its original condition and packaging.
Withdrawal must be reported within 14 days after receipt via written notice or email. After reporting withdrawal, the consumer must return the product within 14 days. Proof of shipment may be required.
If the consumer does not report withdrawal or return the item within the required timeframe, the purchase becomes final.
If the consumer exercises the right of withdrawal, return shipping costs are borne by the consumer.
Any amount paid by the consumer will be refunded within 14 days after withdrawal, provided the returned product has been received or sufficient proof of return is provided.
The merchant may exclude the right of withdrawal for the following products, provided this is clearly stated before purchase:
Withdrawal may be excluded for services related to:
Prices will not increase during the offer period unless due to tax rate changes.
Products/services subject to financial market fluctuations may be offered with variable pricing, clearly stated as such.
Price increases within 3 months after contract formation are allowed only if based on legal changes.
Later increases are allowed only if agreed beforehand and the consumer may cancel effective the day the increase takes effect.
For international orders: customs duties, import VAT, and clearance fees may be collected by the carrier. These are not charged by the merchant.
All prices are subject to printing and typographical errors. In such cases, the merchant is not obligated to honor an incorrect price.
The merchant guarantees that products and/or services comply with the contract, specifications, reasonable usability, and applicable legal requirements at the time of sale.
Any manufacturer or importer warranty does not limit the consumer’s legal rights.
Defects or incorrect deliveries must be reported within 14 days. Returns must be in original packaging and unused condition.
The warranty period equals the manufacturer’s warranty. The merchant is not responsible for suitability for individual purposes or usage advice.
The warranty does not apply if:
The merchant exercises maximum care in receiving and executing orders.
Delivery takes place at the address provided by the consumer.
Orders are shipped as quickly as possible and within 30 days unless a longer timeframe was agreed. If delays occur, the consumer will be informed within 30 days and may cancel the order free of charge.
Upon cancellation, the merchant will refund the payment within 14 days.
If delivery is impossible, a replacement product may be offered. This will be clearly communicated, and the right of withdrawal remains applicable. Return costs for replacements are borne by the merchant.
Risk of damage or loss remains with the merchant until delivery to the consumer.
The consumer may terminate an indefinite long-term contract with a maximum one-month notice period.
A fixed-term long-term contract may be cancelled at the end of its duration with up to one month’s notice.
The consumer may terminate contracts:
Fixed-term long-term contracts may not be automatically renewed for a fixed duration.
Subscriptions for newspapers or magazines may be renewed for up to three months if the consumer can cancel with one month’s notice.
Indefinite renewal is allowed only if the consumer may cancel at any time with up to one month’s notice (or three months for low-frequency subscriptions).
Trial subscriptions end automatically.
Contracts longer than one year may be cancelled by the consumer at any time after one year with one month’s notice unless unreasonable given the contract nature.
Unless otherwise agreed, payments must be made within 7 working days after the start of the cooling-off period. For service contracts, this period begins after order confirmation.
The consumer must report any incorrect payment details immediately.
In case of late payment, the merchant may charge reasonable costs previously disclosed to the consumer.
Complaints must be submitted within 7 days after the consumer discovers defects, describing the issue clearly.
Complaints are answered within 14 days. If more time is required, the consumer will receive an acknowledgement and a timeline for a full response.
If no resolution is reached, a dispute may arise.
A complaint does not suspend obligations unless confirmed by the merchant.
If a complaint is justified, the merchant will repair or replace the item free of charge.
These terms and all contracts between the consumer and merchant are governed exclusively by the laws of the merchant’s country of registration.
Due to regulatory changes regarding payment service provider reporting obligations (CESOP), payment service providers may record and report transaction data within the European CESOP system.
