Return window: 30 days from the delivery date.
Refund timeline: Within 7 business days.
Return shipping costs: Paid by the customer.
Our 30-day return period starts on the day your order is delivered, not on the purchase date. The return window begins once the parcel has been handed over to you.
Cancel order:
Contact us at info@herdelica.com before your order ships. We will cancel the order and issue a full refund to the original payment method. Note: this is only possible within 24 hours after the order confirmation.
Damaged on delivery:
Please check your order upon arrival. If an item was damaged in transit, contact us immediately and include photos of the damage. We will arrange a replacement, return, or refund.
Changed your mind:
Return within 30 days of delivery. Items must be unused, unworn, with tags attached, and in the original packaging. Contact us to start the return process.
Contact us:
Email info@herdelica.com with your order number and the reason for return.
Return authorisation:
After approval, you will receive detailed return instructions.
Packing & shipping:
Ensure the item is complete, including all tags and the original packaging. Follow our instructions for shipping.
Documentation:
Include a copy of the return authorisation. For damaged or defective items, add clear photos.
Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be issued to your original payment method within 7 business days.
